FAQs
FAQs – Frequently Asked Questions
Shipping and Delivery
How long does shipping take?
Jewelry is carefully packaged and delivered within 1-3 days.
Is shipping free within Germany?
Yes, all orders within Germany are shipped free of charge.
production and customization
Can jewelry be customized?
Yes, custom-made jewelry is possible. I am happy to discuss ideas and wishes personally to create a unique design.
How long does a custom-made product take?
The duration depends on the complexity. The production time is usually 2-4 weeks.
Can I submit my own sketch or idea?
Yes, your own sketches or inspirations are welcome and will be transformed into an exclusive piece of jewelry.
material and quality
What materials is the jewelry made of?
Each piece is made from high-quality precious metals such as gold, silver or platinum (unless another material is specified) and refined with genuine gemstones or pearls.
Are the gemstones and pearls real?
Yes, all gemstones and pearls are carefully selected and of tested quality.
Care and Warranty
How do I properly care for my jewelry?
Jewelry should be kept away from chemicals and strong heat. Regular polishing with a soft cloth will maintain the shine.
Is there a guarantee on the jewelry?
Each piece of jewelry is made with the utmost care. Should a problem arise, I offer repair or adjustment.
Ordering and Payment
Which payment methods are accepted?
Various payment methods are available, including credit card, PayPal and bank transfer.
Can I change or cancel an order afterwards?
Changes or cancellations are possible before shipping. Please contact me as soon as possible.
Return and Exchange
Can I return or exchange jewelry?
Returns are not possible for custom-made pieces of jewelry. Other products can be exchanged or returned within 14 days.
What do I do if my jewelry arrives damaged?
In this case, please contact me immediately. I will arrange a repair or replacement.
production and customization
Can I reorder a piece of jewelry from the gallery?
Each piece in the gallery is unique and already sold. It serves as inspiration for individual creations. Similar designs can be made on request, with material and gemstone choice according to your wishes.